Warranty and Returns
DataCal Products Manufacturer's/Reseller's Warranty. DataCal
warranties all of the products we sell to be free from manufacturer's
defects for a period of thirty (30) days from the date of shipment. If
the product is found to be defective due to manufacture within thirty
days of sale and shipment, you should contact DataCal by email@example.com
or by phone (480-813-3100). This warranty does not include damage due to
shipping or mis-use or abuse of the product.
Non-DataCal Products (i.e., products manufactured by
companies other than DataCal). After thirty days, products that are
manufactured by other companies are covered by the manufacturer's warranty
only. If a product is found defective after thirty (30) days, you should
contact the manufacturer for assistance using the email address or the
phone number included with the product.
Shipping Damage. If shipping damage is apparent at
the time of delivery, you should point out the damage to the carrier's
representative. You should ask the carrier's representative what their
policy is for reporting such damage. If you don't discover the shipping
damage until later, contact DataCal within 24 hours at firstname.lastname@example.org.
Our office is staffed Monday through Friday. If your message arrives on
Saturday or Sunday, you will not receive a response or acknowledgement
until the next US business day.
In the event of shipping damage, keep all boxes and
packaging. The carrier may require these items to complete your claim for
damages and reimbursement.
Getting Return Authorization
If you need to return a product for any reason, you must first
contact DataCal at email@example.com
for a Return Merchandise Authorization (RMA) number and instructions.
Items returned without first getting an RMA number will be refused; they
will be returned to you at your expense.
When you return an item, you must pack the product in the
original packaging along with all accessory items (cables, plugs, etc.).
You should write the RMA number of the outside of the shipping box (not
the product box). The product and packaging must be returned in
re-sellable condition to qualify for refund, credit or exchange.
When returning a product, we strongly suggest that you use
a carrier and method that provides insurance for damage or loss and a
traceable tracking number.
Return of Defective Merchandise
DataCal will replace a defective item with the same product within
thirty (30) days of the date of shipment. If you wish to return the item
for credit only (not an exchange for a new product), a fifteen percent
(15%) restocking fee will be charged; shipping and handling fees are not
refundable for exchanges for credit. You must contact DataCal for an
RMA number prior to returning it for credit or refund (see Getting Return
All products returned as defective are tested in our
facility. Any products returned as defective that are found not
defective will be charged a restocking fee of fifteen percent (15%). Any
product that is not defective that does not include the original packaging
or package contents will not be refunded or credited.
Return of Non-Defective
DataCal will accept returns of non-defective products for any reason
for a period of thirty (30) days after product shipment to the customer.
Such returns will be subject to a fifteen percent (15%) restocking fee to
cover the cost of inspecting and testing the product prior to returning it
to resale status. You must contact DataCal for an RMA number prior to
returning it for credit or refund (see Getting Return Authorization
Return of Products Damaged in
If your order arrives damaged, open the package and check the
contents. In some instances, the outside packaging may appear damaged, but
the product is unharmed. If it appears that the product is damaged, get
the customer number and order number from the invoice in the package. You
should then contact the carrier and explain the problem. Have the carrier
pick-up the package to return to DataCal; make sure that the carrier
provides a receipt for the package when they pick it up. Contact DataCal
at firstname.lastname@example.org and
explain the problem. Be sure to provide your customer number and invoice
number in the email.
Return Due to a Cancelled Order
You may contact DataCal to cancel an order prior to shipping;
we will make every effort to ensure that the order is cancelled. If you
cancel the order before we ship the product, there is no charge incurred.
If your request to cancel arrives after we have shipped the product, then
you may arrange to return it under the Return of Non-Defective Merchandise
Return of Custom Product Orders
Due to the unique nature of custom order products, they may not
be returned for any reason.
If you have any questions regarding the DataCal warranty
or returns policy, please contact:
1345 N. Mondel Dr.
Gilbert, AZ 85233
Tel: (480) 813-3100
Fax: (480) 545-8090